How to ensure ClientSpace Email is delivered to your domain

Many of the ClientSpace systems generate e-mails - Calendar events, Client Service Case and Task notifications are among the most frequent email generators. To ensure these auto-generated emails do not get interpreted as spam, you should authorize the ClientSpace system as a valid sender of mail for your domain. There are many ways to do this, but the simplest and most foolproof are either one or a combination of the following methods. Each mail and DNS system can be radically different, so this document provides an overview of suggested steps you should take but is not meant to provide step-by-step documentation on how to perform these actions. The changes noted below will likely need to be performed by your Network or IT administrator.

To authorize ClientSpace for mail in your domain, do one or more of the following:

Add the ClientSpace Server IP or hostname to your E-mail Systems WhiteList.
1. Whitelisting is specifically allowing emails from a certain source, such as ClientSpace, to be allowed into your email inbox. Adding such trusted email addresses to your whitelist so that they can pass easily through your spam filter or junk folder varies across the different email clients and internet security platforms.
Utilize SPF records in your company DNS servers to Authorize the ClientSpace Server IP or hostname as valid for your domain mail.
1. An SPF Record is simply a DNS Record published for a domain that dictates which servers are allowed to send mail on behalf of that domain. When a mail server receives a message it will look up the DNS record from domain to determine if the server sending the message is published in the SPF record. If the sending server is not in the published SPF record the message will fail. There are a number of free SPF generators available - just google " SPF generator ", there are also a number of sites for checking the validity of the SPF record you create. These sites should be utilized by an administrator in your environment familiar with DNS and it's configuration.
2. The generated DNS record for the domain should look similar to the following, but should be customized based on how your network utilizes DNS : v=spf1 mx a:mail.clientspace.net ~all

If you have questions about the IP address for your ClientSpace server for mail authorization, contact your PrismHR account manager or log an Extranet case here.

KnowledgeSpace

How to ensure ClientSpace Email is delivered to your domain

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