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This action marks the case as completed and archives the case. Archiving the case makes all the fields read-only and clears the Active check boxoption.This  This action also makes the case disappear from the Cases list. By default, only active cases are displayed in the Cases list. However, the case is still in the system. You can find it by searching for All or only Archived cases.

Reactivating a Case

You can reactivate a case after it has been closed. 

To reactivate a case:

1. From the Cases list, click More.
   The Standard Filters dialog opens.
2. For Show, click Archived and then click Search.
   The archived cases are displayed with italics and bold. 
3. Locate the targeted case and click or Image Added(Jump) or Edit.
   The Client Service Case form opens.
4. In the Action Center, under Workflow, click Reactivate.
   The case is now reactivated.