NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm
Error messages: ClientSpace and the PrismHR API
When ClientSpace cannot communicate with the PrismHR API, an error message is displayed: "Unfortunately, the service is currently unavailable. Please try again later. [Message ID: {Error Code}]"
Use the following table for the Error Code and its meaning.
Error Code | Meaning | Message |
|---|---|---|
| Error [10001] | 1) no "peo_id" or auth "key" in querystring 2) could not locate a matching Site Info record by PEOID 3) found site info but might be missing the CSInstall record or the Custom Folder Name | "Unfortunately, the service is currently unavailable. Please try again later." |
| Error [10002] | no "peo_id" or auth "key" in querystring | "Unable to validate User in ClientSpace, insufficient credentials provided. Please contact your ClientSpace Administrator." |
| Error [10003] | no AppCode matching PEOID | "Unable to validate User in ClientSpace for PeoID '{0}'. Please contact your ClientSpace Administrator." |
| Error [10004] | could not retrieve APIConfig by AppCode | "Unable to connect to obtain an API Configuration for validation. Please contact your ClientSpace Administrator." |
| Error [10005] | could not obtain a LoginClient via APIConfig endpoint | "Unable to connect to obtain a PrismHR Login Client for validation. Please contact your ClientSpace Administrator." |
| Error [10006] | could not obtain a LoginResponse object | "Unable to connect to PrismHR for validation. Please contact your ClientSpace Administrator." |
| Error [10007] | obtained a LoginResponse but the errorCode != 0, bad login to PrismHR | "Unable to log in to PrismHR, Error = '{0}'. Please contact your ClientSpace Administrator and report this error." |
| Error [10008] | successful LoginResponse from PrismHR but did not contain a PrismHRSessionID | "Unable to obtain a valid Session from PrismHR. Please contact your ClientSpace Administrator." |
| Error [10009] | no SignOnResponse when validating Token | "Unable to validate this User's Authentication Key, no response from PrismHR. Please contact the System Administrator of the system from which you are trying to log in." |
| Error [10010] | obtained a SignOnResponse but the errorCode != 0, invalid Token | "Unable to validate User in PrismHR, Error = '{0}'. Please contact your ClientSpace Administrator and report this error." |
| Error [10011] | not a valid TPA user | "This User or your Server is not configured for Single Sign On in ClientSpace. Please contact your ClientSpace Administrator." |
| Error [10012] | Exception, loglevel2, bad endpoint | "Unable to validate User in ClientSpace, a severe error occurred during processing. Please contact your ClientSpace Administrator and report error '{0}'" |
| Error [10013] | Exception, loglevel1, bad endpoint | "Unable to validate User in ClientSpace, a severe error occurred during processing. Please contact your ClientSpace Administrator and report error '{0}'" |
| Error [10014] | Exception, but no APIConfig available | "Unable to validate User in ClientSpace, a severe error occurred during processing (no API Configuration form). Please contact your ClientSpace Administrator." |
| Error [10015] | (ProcessTrustedLogin failed) | "Unable to log in to ClientSpace. Please contact your ClientSpace Administrator." |
NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm