NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm

View File Does Not Give The 'Open' Option, Only 'Save'

Owned by Tony Hayes
Last updated: Jan 02, 2014

Problem

You attempt to click on a linked file to open it, and instead of getting the dialog that allows you to either Open or Save the file, you only have the option to Save.

Cause

File name to long causing truncation of file extension.

Solution

  1.  Check the length of the file name.  Extremely long file names can push the file extension past the field limitations, truncating the file name and dropping the extension. 
  2. If this has happened, save the file with a shorter file name and the proper file extension, then re-attach the file. 
  3. The Open option will then be available

 

NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm