NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm

Unintended Case Notifications Being Sent

Owned by Cameron Betsch (Unlicensed)
Last updated: Jan 10, 2014 by Tony Hayes

Application Scope: CORE

Problem

A Critical case was logged and many Users were notified who were not on the notifications list for the case.

Cause

There is a Business Rule called "Send Notifications" that will notify members of the associated Department Admin role for the "Assigned To" user when a Critical case is created.

Solution

 The Send Notifications rule is core functionality of ClientSpace which controls all case notifications.  You may want to consider cleaning up the Departmental Admin Roles in ClientSpace to remove non-essential users.  If this does not fit your business model contact your Account Manager to discuss custom development

 

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NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm