NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm

Cannot Login Or Assume An External User

Owned by Cameron Betsch (Unlicensed)
Last updated: Jun 20, 2018 by Tony Hayes
1 min read

Application Scope: CORE

Problem

A user cannot login and as a Global Admin you are unable to assume the external user.

Cause

The external user account is linked to a template workspace. 

Solution

  1. Go to the User's Profile from the System Admin ,clicking Users  and search for the user.

  2. Change the 'Default Workspace' to a non template workspace that the user has access to.



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NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm