Calculated Commissions Missing From Pricing Console Profit Matrix

1. Go to Admin Workspace > Sales > Sales Entity.
   The Sales Entity list is displayed.
2. Open the Sales Entity record in question and look at the Commission information recorded:
   
   
   
   
3. Sales Entity records allow you to set up to 3 tiers of commissions for each sales entity.  In the example above the Sales Entity has two tiers or periods configured.
4. The first period starts the first year (1) of the Client's Contract Effective date and calculates commission based on 4.5% of Admin on the Client.
5. The second period starts in the 3rd year (3) of the Client's contract and calculates commission based on 2.0% of Profit on the Client.
6. So if the Client's contract effective date was March 1, 2014, the Salesperson would be paid 4.5% of the admin fee starting March 1, 2014, and running through February 28, 2016, then starting in the third year of the contract (March 1, 2016) the salesperson would be paid 2.0% of the Admin collected from the client.**

After correcting the Sales Entity record you will need to fix the Sales commission detail records for each affected workspace. 

1. Go to the workspace in question and open the Commission detail records for the affected Sales user or Agent.
2. Update the Effective Date field on the Commission record to the appropriate value - this effective date is calculated on Workspace creation using the Contract Effective Date and the Start Year information configured above on the Sales Entity record.
3. Save the commission detail record(s) and review the Profit Matrix on the client again to ensure commissions are being calculated properly.

 More information about configuring Sales Entities for Multi-Year commission structures can be found by reviewing the video link below.