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ClientSpace Operational Information

Summary

The ClientSpace co-location facilities are at Peak 10 in Georgia - this places them well out of the path of the destructive storms that sometimes threaten our offices in beautiful Sarasota Florida. The following document describes some of the operational protocols for this facility in the case of impending storms. 

 


Operational Readiness Protocols


Here is a snapshot of operational steps we have taken at our data centers in Florida, Georgia, North Carolina and Virginia

Facility Preparedness:
We have completed our standard review processes and work is currently being done to further secure our facilities. This includes clearing the area around our facilities of debris, checking and securing windows and doors, and ensuring that proper supplies are available.

Data Center Access:
We are not restricting access to our data centers at this time. Customers should follow guidance from local authorities on travel restrictions before the storm hits and after the storm passes through.

Emergency Power:
We have tested our emergency power systems and they are ready in the event that there is a loss of utility power. We have arrangements for emergency refueling if an extended utility outage is experienced. Emergency power will be used as needed to maintain data center operations.

Technical Assistance:
Every data center is staffed by skilled engineers and support personnel to ensure the security, integrity and availability of our customers' technology infrastructure 24/7/365. However, to ensure that we have extra resources available for our customers, we have additional personnel from outside of the projected impact areas standing by. These extra resources will be available to assist you as needed.

Needless to say, your ClientSpace data is in good hands. 

 

  

NOTICE: You are in the old ClientSpace Help system. Please link to the new ClientSpace Help here https://extranet.clientspace.net/helpdoc/home/ClientSpace.htm